We guarantee our products; if you receive the wrong product or products damaged damaged during shipment, you can send them back. We also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the unused portion of the item for exchange or store credit. You have 14 days starting from the day your order is postmarked to return our product if you are not satisfied. We'll do what it takes to satisfy our customers on any product we offer.
If you have any questions about our guarantee, please, email us at Sales@highbrowvapor.com,
Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Highbrow Vapor.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person. Mail returns to: [ Highbrow Vapor, 556 E Cornell, Fresno, CA 93704, USA ]