This page is dedicated to answering some of the more common questions that we find many customers asking. As more questions come to light we will update this page accordingly. If you cannot find an answer to your specific question feel free to ask us by clicking the "CONTACT US" Slider tab on the upper right hand side of this page. Alternatively you can email Bryan@highbrowvapor.com and your inquiries will be answered promptly. Thank you and have a wonderful day!
Account Creation - After your initial purchase you will be prompted with the option of creating an account with us. Prior to this you will only be given the option of checking out as a guest or signing into your account. If you decide to create an account all of your applicable personal information will be saved on file with our shopping carts secured 128 bit SSL servers making your next transaction much quicker and allowing you to begin earning rewards points. Highbrow Vapor (via our hosting provider Shopify) uses industry standard 128 Bit SSL encrypted checkout to protect private data. Our shopping cart provider ensures that your information and your order data is hidden from prying eyes both during and after transactions. Find out more about our shopping cart and the protection provided for your personal information here.
Loyalty Rewards - Our loyalty rewards program is currently offline. The 3rd party vendor we were using closed up shop and we are in the process of finding a new provider. Apologies for the inconvenience.
Shipping Schedule -
Shipping schedule (Sunday thru Monday, revolving)
Orders placed on Sunday - Ship Tuesday
Orders placed on Monday - Ship Wednesday
Orders placed on Tuesday - Ship Wednesday
Orders placed on Wednesday - Ship next day Thursday
Orders placed on Thursday - Ship the following Monday
Orders placed on Friday - Ship the following Monday
Orders placed on Saturday - Ship the following Tuesday
Schedule subject to change. We will always do our best to ship within 3 business days. (Monday-Friday)
Shipping / Domestic - The USPS has raised their flat rate priority small box postage effective January 17th, 2016 by 70 cents. Unfortunately this means we must pass some of that cost onto our customers to cover this gap. To combat this increase we have added a flat rate First Class shipping option. We apologize for any inconvenience this may cause. We currently ship to all 50 states and US provinces with USPS Priority Mail. We will provide you with a tracking number via email once we process and complete your order. Estimated time of arrival within the lower 48 states is between 2-4 days on average after the package is shipped. Please note: we will pay for your shipping costs on all US orders over $50!
Shipping / International - As of January 28th, 2013 the USPS has increased its costs dramatically to ship International orders in every package category. To offset this nearly 40% increase in cost we have added the option of shipping First Class International at a $15 flat rate. The Priority option is still available but has increased in cost to $25. We are deeply saddened by this substantial price increase and hope you find our solution with the First Class International a suitable alternative if Priority Mail is too expensive.
Some countries will apply duties, taxes and / or tariff charges to your package. You are responsible for paying those fees. If in the unlikely event your package is seized by customs or you do not to pay the local duties, taxes or tariff charges Highbrow Vapor is not responsible for refunding your shipping charges / ordered products. All of our international shipments include all necessary paperwork in compliance with US customs laws. Purchaser assumes all liability for delivery of package once said package leaves the United States. Tracking for overseas packages ends after the package leaves the United States and delivery verification cannot be determined. If you have a question or are uncertain about legality or customs issues regarding your country of origin please send us an email so we may better assist you in your particular situation. Billing information must match shipping information or your order will be not be sent.
Payment Methods / Payment Security - We currently accept Visa, Mastercard, American Express & Discover Cards. It is important to note that we do not process your credit card information on our website. At checkout you will be seamlessly redirected to our shopping cart / web hosting Provider that is 100% PCI-DSS compliant where you will enter your personal data and credit card information. Highbrow Vapor (via our hosting provider Shopify) uses industry standard 128 Bit SSL encrypted checkout to protect private data. We ensure via our secure shopping cart software that your information and order data is hidden from prying eyes both during and after transactions.
Ingredients listing and eLiquid care questions can be answered here.
What is all this fancy talk about customized flavorings?
At Highbrow Vapor we not only welcome customization of flavor, we encourage it! On every product page we give suggestions of which flavors we like to combine the most with a particular product. These suggestions are in ORANGE. Don't be misled by this into thinking these are your only options, however. You have total control over what you want your juice to taste like. Get creative...The possibilities are endless. Rest assured knowing that we only use the finest natural flavorings in all of our products and only the highest quality PG/VG and Nicotine base.
To take the Highbrow experience one step further we offer specific customizations regarding personal preferences such as throat hit, double flavoring, flavor intensity, PG/VG percentage, etc. These options are listed in RED but are not limited to just what is stated.
Where do I put my requests for customization?
On the Cart page you have 2 boxes. The "customize this flavor" box is used to allocate specific flavor requests. Use this comment box underneath your specific product to let us know your personal preferences for that particular flavor. The "special instructions" box can be used for anything you feel pertinent to your experience on our site. Just say hello or input more detailed instructions. We love it when you say hello and tell us how you are doing!
If you have any questions whatsoever about our customization process please do not hesitate to drop us a line. Just click the "CONTACT US" Slider tab on the upper right hand side of this page. Good day to you and happy vaping!